Refund Policy

The Basics...

For health and safety reasons, all sales are final.
We do not accept returns, exchanges, or refunds once an order has been shipped or picked up. This includes e-liquids, disposable vapes, coils, pods, and other vape accessories.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
To process your claim, include:

Your order number
Photos of the damaged item(s) and packaging
A brief description of the issue

Once verified, we may issue a replacement item or store credit at our discretion.
We do not issue cash refunds for damaged or defective items unless no replacement is available.

Lost, Missing Packages & Cancellations

If your package is lost in transit or marked as delivered but not received:

Please contact the shipping carrier first to open a claim.
If the issue cannot be resolved, contact us at info@6ixsidevapes.com

Orders can only be canceled before they are shipped.
Once tracking information has been issued, the order cannot be canceled or modified.
To request a cancellation, email us immediately at info@6ixsidevapes.com

Refund Eligibility & Non Refundable Items

Refunds are only issued in the following cases:

The product is proven defective upon arrival.
An incorrect product was shipped and a replacement is unavailable.
The order was canceled prior to shipment.

Approved refunds will be processed to your original payment method within 5–10 business days.

The following items cannot be returned or refunded:

Opened or used vape products
E-liquids or disposable vapes
Clearance or promotional items
Gift cards